Shipping policy

Absolutely — here is a clean, professional, TikTok Shop–friendly Shipping Policy you can copy and paste:

Pure Earth Secrets 

Thank you for shopping with us! We work hard to ensure a smooth and timely delivery of every order. Please review our shipping policy below.

🚚 Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume seasons or sales, processing times may be extended.

You will receive a notification via TikTok Shop once your order has shipped.

📬 Shipping Time

Estimated delivery time after your order has been processed:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–4 business days

Shipping times are estimates and may vary due to carrier delays, weather, or holidays.

🧼 Handmade Products Notice

All skincare and bath products are handcrafted in small batches, which may slightly affect processing time. We ensure each item is fresh, high quality, and packaged with care.

🏠 Shipping Address

Please make sure your shipping address is correct at checkout.
We are not responsible for:

  • Incorrect or incomplete addresses

  • Lost or delayed packages due to carrier issues

  • Packages marked as “delivered” by the carrier

If a package is returned due to an incorrect address, the customer is responsible for reshipment.

📦 Tracking

A tracking number will be provided once your order ships.
You can track your order directly through TikTok Shop.

💛 Damaged or Missing Items

If your order arrives damaged or items are missing:

  1. Contact us within 48 hours of delivery

  2. Provide your order number and photos of the product/packaging

We will be happy to assist with a replacement or store credit based on the situation.

🔄 Returns & Exchanges

Due to the nature of personal care products, all sales are final.
We do not accept returns or exchanges unless an item arrives damaged.

❓ Questions?

If you have any questions about your order, delivery, or shipping, please reach out to us directly through TikTok Shop messages. We’re happy to help!