Refund policy

Pure Earth Secrets

Thank you for shopping with us! We always want you to be satisfied with your purchase. Please review our Return & Refund Policy below.

Due to the nature of personal care items, all skincare and body products are FINAL SALE.
This includes (but is not limited to):

These items cannot be returned, exchanged, or refunded for safety and hygiene reasons.

Only non-skincare items are eligible for return or refund.
These may include:

To qualify, items must be:

Your satisfaction matters to us.

Returns must be requested within 7–14 days of delivery.
Items must be unused, unopened, and in original packaging.
Due to the nature of personal care products, we cannot accept returns on opened items.
Customers are responsible for return shipping costs unless the item arrived damaged.

To start a return, email us at dukesco25@gmail.com with your order number and reason for return.

Once we receive and inspect your eligible return, we will process your refund within 3–5 business days.

Refunds are issued to the original payment method.
Shipping fees are non-refundable.

If your order arrives damaged or you received the wrong item:

This applies to all items, including skincare.

If you have questions about returns, refunds, or product issues, please contact us directly through TikTok Shop messages. We’re happy to assist